Last updated 21 April 2021
Thanks for visiting cyber-medica.com. Like any site we have a few house rules, which form our terms and conditions (T&Cs). Basically, these tell you what we expect of you when you use our site. We’ll also let you know what you can expect of us.
Because Cyber Medica aims to be open and transparent in everything we do, we’ve laid out all the details you might need to know when browsing our site, or interacting with us.
- You can use our sites as long as you don’t hack us, steal or use our content without asking, or share your password with others.
- Take responsibility for what you post online: don’t use or reference our site to break any laws or promote your brand or company.
- You should know that when you become a member online, we’ll bill you on a recurring basis. We’d like to make it really clear that it’s up to you to cancel these membership payments.
We encourage you to read the entire document, because when you access our site we’ll assume you know and agree to our T&Cs.
What’s the deal with these T&Cs?
This page sets out the full T&Cs of use of the Cyber Medica site. When we talk about using a Cyber Medica “Site” or Sites, we’re talking about using this website, including our freely available content and the member areas of the website: cyber-medica.com.
Check back often
We may change these T&Cs from time to time. You should know that by continuing to use our Sites you’re agreeing to the updated T&Cs. To make it easy for you to find the latest T&Cs, we provide a link at the bottom of this website and other platforms as appropriate.
Who are ‘you’?
In these T&Cs “you” are the user of the Sites. You can be a person, a corporate entity or another entity incorporated or unincorporated, like an association.
Who we are
We’re “Cyber Medica”, an Australian company, located at Forest Lake, Qld 4078.
By using, registering and/or subscribing to one or more of the Sites, you agree to these terms and conditions (“Agreement”).
There are three parts to the Agreement.
2. User generated content
3. Your membership
As long as you comply with the Agreement, we give you the right to access, use one or more of the Sites. The contents of the Sites are for your sole use only. You agree not to interrupt, or attempt to interrupt, the operation of the Sites in any way.
You agree not to share your access privileges with any other person or organisation.
Protecting your password
When you register with Cyber Medica, you’ll select a password. If our Customer Services team sets up your access, immediately change the generic password used for that purpose on your next log in. Take care to keep your password confidential. At the risk of stating the obvious: don’t write it down or store it electronically where it can be discovered and don’t disclose it to anyone.
The reason we need to say all this is that you could be liable if an unauthorised person gains access to any of the Sites and breaches the T&Cs or in some way damages one or more of the Sites using your log-in details.
Copyright and trade marks
Cybermedica owns the copyright for all material presented on the Sites, and some of our employees and/or contractors own moral rights.
If you’d like to use any Cybermedica ratings, reports, articles, materials, photos, graphics, publications, products or equivalent materials including trade marks and other Cybermedica intellectual property (“the Materials”), in whole or part, you must have our written permission before doing so.
The Materials are protected in Australia and internationally by the law of copyright, moral rights, trade mark, equity, common law and other legislation such as the Competition and Consumer Act 2010.
We reserve the right to take legal action to prevent any unauthorised use or reproduction of the Materials, in whole or part, for any purpose including but not limited to advertising, copyright works, trade marks, logos and any commercial purpose use.
Links to other sites
We link out to other sites from time to time, usually to give you additional info you might want or need. But we don’t endorse, and haven’t necessarily verified any of the information available from any link found within the Sites.
We welcome links from other sites to ours, not if you also copy or appropriate our content at the same time:
- You may not copy or use any of the graphics (or other elements) from one of our Sites within another site – any link to us should be provided as a text link.
- You may not link to the Sites within a frame in your site.
We’ll take all steps available to us to prevent links of these types to our Sites.
2. User generated content
The Agreement relates to any and all Communications submitted to one or more of the Sites. By “Communications” we mean things like content, survey responses, other responses to research, and user reviews and comments.
It probably won’t happen often but we may, in our absolute discretion, at any time remove any Communications from the Sites. Just to be clear: removing these Communications isn’t an admission that they’re inappropriate, and it’s not an admission of any liability by us.
If we think it’s necessary, we’ll remove Communications and/or any other content within our control.
When we’ll remove content
If we consider something is:
1. For a commercial purpose
2. Indecent or abusive
3. False or misleading
4. Slanderous, libellous or defamatory
5. Likely to cause injury of any kind
6. Likely to or does violate or breach any rights of any person and/or group (including the intellectual property rights, contract rights, or any other rights of Cybermedica and/or any third party)
7. Likely to or does violate or breach any applicable laws, rules, or regulations
8. Likely to or does contain software viruses or any other malicious code
9. Likely to be harmful, or to cause loss or damages to Cybermedica and/or any third parties
10. In our opinion, of a vexatious nature
11. Likely to relate to a membership or access issue and the customer has been contacted and/or the issue has been resolved
12. Off-topic and/or
13. Not adequately and/or properly declaring an association and/or vested interest in any brand, product and/or company
You’re responsible for what you post
You should know you are solely responsible for the content of any and all Communications you publish in relation to our Sites.
Wait, there’s more…
These disclaimers limit our liability to you. It’s important you’re aware of them.
When you post to the Sites:
- You acknowledge and agree not to use a bot or other device to scrape or assist scraping of information from the Sites.
- We can use and republish anything you post to the Sites.
- You indemnify us in case you publish something that gets us into trouble. Indemnify means you’ll take responsibility and secure us against legal responsibility.
- You acknowledge and agree that, we may in our absolute discretion and without notification to you, edit or remove any one or more of the Communications from the Sites.
- You acknowledge and agree that we aren’t under any obligation to publish the Communications.
- You acknowledge and agree that we aren’t liable for your actions in using our Sites.
Complaints about content
We don’t take responsibility for, endorse or necessarily agree with your Communications and/or the Communications of any third party, including members of the public, on our Sites.
Cyber Medica will permanently remove any and all relevant communications if we think that’s necessary.
While we’ll try our best to act on any complaint, we can’t guarantee we’ll act within any specific time period. And we won’t act on any complaint that we deem to be vexatious. (In plain language, vexatious means frivolous or without genuine grounds for a complaint.)
You should know that if you complain but don’t include your name and contact details, we may treat your complaint as vexatious.
How to report inappropriate comments
If you think a comment is inappropriate, unsuitable or breaches any term or condition of the Agreement, please report it to Customer Services and provide these details:
- why you think the material is inappropriate, unsuitable or in breach of the Agreement terms and conditions, and
- your name and contact details.
We take any and all complaints seriously.
Tell us if you have a vested interest
We’re proudly independent and unbiased – it’s in our DNA. We aim to tell the truth at all times, and we need you to be honest with us, too.
So if you’re making a comment that touches on a brand, product and/or company that you have an association with, or a vested interest in, be transparent about it. In other words, “you must advise Cyber Medica and other users of any association and/or interest at the time of any Communications and be completely transparent about the association and/or interest”.
Cybermedica staff comments
From time to time, Cybermedica staff may respond to queries or comments. This is not an approval, agreement or endorsement of your or another party’s comments, and it’s not indicative of a systematic review of that or any other forum facilitated by us.
3. Your membership
Here’s what you need to know when you have a paid membership with us. (Good decision, by the way.)
As a consumer, you have rights.
Under Australia’s Competition and Consumer Act 2010, you have remedies available to you if a service isn’t delivered with due care and skill. Your Cybermedica membership is no exception.
Let us know by emailing us and we’ll help you as quickly as we can.
All our prices are in Australian dollars. We may change the price of your membership from time to time.
How do my ongoing membership payments work?
We’re glad you asked. When you become a member online, we’ll bill you on a recurring basis. That means we’ll debit your nominated card or bank account until you tell us to stop. In other words, it’s up to you to cancel.
We’d love you to stick around, but if you want, you can cancel your membership payments at any time by:
- logging in and going into ‘My Profile’ at choice.com.au where you can cancel your membership
You’ll have access to all the services that come with your membership until the end of your membership term
One more thing…
It’s important you know that if your card’s expiry date has changed and you haven’t updated the details in your profile or contacted us to let us know, your payments will continue to be deducted.
By agreement with the Payment Card Industry, recurring payments like membership renewals can be processed on supplied credit cards past the expiry date, as long as the credit card number is still the same.
So please keep us up to date with your details, and if you’re ever unsure get in touch.
Complaint handling policy
We value complaints as they help us to improve our products, services and customer service.
Cyber Medica is committed to a consistent and fair complaint handling and to resolving complaints as quickly as possible. We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all non vexatious complaints equally.
Definition of a complaint
Complaints are defined as any expression of dissatisfaction or grievance made to Cybermedica staff by a customer or member of the public in relation to our business, our products, our services, or our staff.
Where can I make a complaint?
- By emailing us at [email protected]
What information should I provide, and what happens to it?
To help us investigate your complaint quickly and efficiently, we will ask you for the following information:
- Your name and contact details
- The nature of the complaint
- Details of any steps you have already taken to resolve the complaint
- Details of conversations you may have had with us that may be relevant to your complaint
- Copies of any documentation which supports your complaint.
We record all verbal or written complaints. This assists our management team to monitor feedback in order to identify ongoing trends and continuously improve our processes and service.
What happens to my complaint next?
We are committed to being responsive to your needs and to resolving your complaint as quickly as possible.
We will acknowledge receipt of a complaint and will strive to resolve all complaints within seven days.
Wherever possible, we aim to resolve your complaint at the first point of contact, with as little formality as possible.
If we’re unable to resolve your complaint immediately, we’ll give you a timeframe, a contact person and details of our complaint handling process. We may need to contact you to clarify details or request additional information where necessary.
How will you keep me informed on progress and outcomes?
We’ll make contact regularly to update you on the progress of your complaint, especially if there are any delays or changes to what we have previously communicated.
We’ll also give you feedback on any changes to our products, services or processes that occur as a result of your complaint.
Where appropriate, after we resolve your complaint, we may contact you at a later date to seek your feedback on how it was handled.
What if I’m unhappy with the proposed resolution?
If your complaint cannot be resolved by the usual complaint process, it will be referred to Cyber Medica management, and you will be informed and provided with an amended timeframe for a response.
If we are still unable to resolve the complaint to your satisfaction, we will provide you with information about any further action you may seek.